Policies

Shameka’s Artistry Limited Policies

Appointment & Cancellation

• Clients are encouraged to schedule appointments in advance to secure their preferred time. Walk-ins are welcome but subject to availability.

• Notice Required: We request a minimum of 24 hours' notice for appointment cancellations or rescheduling requests.
• Rescheduling Policy: If you need to reschedule, it must be done within 7 days of your original appointment date. After this period, a re-booking fee of $3,000 will be applied in addition to the service or treatment cost.
• Cancellation with Less than 24 Hours’ Notice: For cancellations or rescheduling with less than 24 hours’ notice, payment is non-refundable. The client must book a new appointment with full payment for the desired treatment or service.
• Contact Methods: Rescheduling or cancellations must be made via email or WhatsApp. Social media direct messages (DMs) are not accepted for these requests.
• No Call No Show: If you fail to show up for your appointment without prior notice, the payment is non-refundable, and you will be blocked from booking future services.

• Punctuality: Please arrive on time for your appointments to ensure you receive the full duration of your scheduled service.
• Tardiness: Arriving more than 10 minutes late incurs a late fee of $3,000, and 10 minutes will be deducted from your service time. If you are more than 10 minutes late, the appointment will be considered a "no show," and you must re-book within 30 days from the original booking date. Re-booking within this period will incur an additional $3,000 charge. Repeated lateness (more than 3 times) may result in a refusal of service, with no refund for previous appointments.

Health and Safety

• Clients must disclose any health concerns, allergies, or pre-existing conditions before treatments to ensure a safe and tailored experience.

• We adhere to rigorous hygiene standards, regularly sanitizing equipment and maintaining a clean environment for your well-being.

Treatment Guidelines

• Prior to certain treatments, a consultation will be conducted to assess your individual needs and address any questions or concerns.

• Clients will receive post-treatment care instructions to maximize the benefits and maintain results.

Privacy and Comfort

• Client information is kept confidential. Our staff respects your privacy and will only discuss treatment details with you.

• Clients are encouraged to communicate their preferences regarding treatment pressure, temperature, or any discomfort to ensure a comfortable experience.

• If you are using a device during your visit, please use headphones or AirPods to avoid disturbing other clients and staff.

• Eating is not permitted in the treatment areas to maintain a clean and hygienic environment.

• No photos or videos are allowed to be taken within the premises without prior permission from management. This policy ensures the privacy and comfort of all clients and staff.

Professional Conduct

• We maintain a respectful and inclusive environment. Any inappropriate behavior or language will not be tolerated.

• Our team consists of trained and certified professionals dedicated to delivering a high standard of service.

Children and Guests

• For the safety and consideration of all clients, we request that children do not accompany clients during treatments.

• Limited accompanying guests are allowed in the waiting area, respecting the salon's capacity.

Payment and Gratuity

• Payment is expected at the time of service. We accept various payment methods, including debit cards (accepted on the website only) and cash.

• Gratuities are appreciated but not mandatory and can be given directly to the service provider in cash.